The Post Office will verify the damage and give you a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files. You can start your damage claim by going directly to USPS.com. Claims for Loss or Damage. Call the USPS National Materials Customer Service and request a Domestic Claim PS Form. Different mail services have different filing periods. A) If you’re not able to file a claim online due to any possible reason, then you can file a claim by mail. Do not throw out damaged items, even after you photograph them. You may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express packages. If you cannot file a claim on USPS.com, you can start a claim process by mail. Save them with the damaged items. NOTE: These instructions do not include all the details and exceptions in the Postal Regulations in the Domestic Mail Manual (DMM®). Customers will need a 10-digit GXG tracking number which starts with either “82” or “83” and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. If you don't see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers. A claim may be filed by: USPS does not pay a claim higher than an item’s actual value. To get started, determine if you can submit an inquiry and the filing window to do so by using this chart (click "International Shipments" and choose a mail class). Monday–Friday: 6 AM–6 PM CT Lost Article . You need to call the toll free number i.e. To file online, log in to or create your free USPS.com account. He said online claims are processed more quickly and accurately than paper claims filed at … Filing a Domestic Claim Set up an account at USPS.com. Filing Indemnity Claims (DMM 609). If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. If your package arrives damaged or with missing contents, you may file a claim immediately. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. Who May Make a Claim. Enter the address information and claim details. If your item does not arrive at all, file a claim in the time period for the service you used. Alert: USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. Your decision letter will list the reasons for the denial. Either the person who sent the mailpiece or the person who received it may file a claim for insured mail that is lost, arrived damaged, or was missing contents. Save the original packaging and everything in the package until your claim is settled. Insured mail, whether insurance was purchased separately or was included with a service, is eligible for an indemnity claim if the mailpiece was lost or arrived damaged, including with broken or missing pieces. Start an Online Claim. Filing USPS Domestic Claim Offline (via Mail): If you cannot file a claim online, then you can file a claim by mail. After you choose to start a claim, you will need to enter the tracking number and shipping date of … If you’re unable to file a claim online, you can have a Domestic Claim Form mailed to you. USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. Create a USPS.com Account to... print shipping labels. Prior to mandatory electronic claims filing, customers will be provided with the format instructions for the new electronic (soft copy) of Form 3877 and instructions for electronic filing of indemnity claims. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. Call 1-800-332-0317, extension 9, and request a Domestic Claim PS Form. Your claim may be completely approved or approved in part. Filing Online. Call 1-800-222-1811. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form. Select the reason for filing a claim. Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Filing a Claim by Mail. APO/FPO/DPO Insured Mail, Registered Mail (Priority Mail, First-Class Mail, First-Class Package Service - Retail, SAM, or PAL), Original mailing receipt issued at the time of mailing, Outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured, Printed electronic online label record or computer printout from the application used to print the label and purchase the insurance, Statement of value and/or estimates of repair costs from a reputable dealer, Receipt of costs incurred for reconstruction of non-negotiable documents, Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed. We appreciate your patience. Content Missing. Please do not reship the package. As you get the form on your mail, fill it the way we have told you above. 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