You will see this in the ‘Return policy’ drop-down menu. Appeal eBay's decision about a return or missing item for buyers. Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. – Here you let your customers know how long shipping and handling will take, what the cost of this is and elaborate on any additional shipping services you may offer, – This section specifies whether or not you accept returns, how long a customer has to return an item as well as any returns conditions you may feel necessary to stipulate, The method of payment being a credit card, And a returns policy that stipulates that the tags need to still be on the bag in order to be returned, Don’t forget or get lazy when it comes to giving your policy a title and description – this will make it easier for buyers to understand and navigate your policies and make for a smoother process, Consider using the readymade business policies that eBay provides – this will save you a lot of time especially if the policy they provide is close enough to what you had in mind. Starting May 2018, if you currently accept 14-day returns, you can change your return policy to 30-day returns. A refund policy can either help your sales soar or it can tank them. As discussed in this post, having a returns policy is crucial and at the same time consider how being extra careful and paying attention to detail can reduce the number of returned items you receive. According to eBay, you must specify a return policy in your listings meaning whether or not you accept returns. She quotes Ebays 30 day Buyer protection and of course has made contact just under that. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. Sold an item about 2 months ago and I get a Not as Described return request message a few days ago? All of the information above relates to eBay.com. What is the point of eBay giving me the option of accepting returns within 14 days if they don't mean it? Mandatory 30 or 60-day returns policies From August, in some categories, 14-day returns will no longer allowed – you’ll have to offer 30 or 60 day returns. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. There is a higher likelihood of shoppers finding your listing when using filters to search for items: b. This one is only relevant for people selling designer handbags: Make sure your measurements are accurate – from clothing to furniture, this is a serious reason why people return items. If you are shopping for an item where there is even a slight possibility it may be returned, make sure you understand the seller's return window. I messaged the buyer to send it back to my po box and didn't get a response. Calm the Ham. If you received today’s promotion, be sure to read the details. They have another 14 days to return the goods once they’ve told you. You do not have to accept a return for any other reason in law. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. 1. eBay is constantly moving towards structured data, meaning they present  listings in a more organized manner in order to eliminate some of the chaos and inconsistency you often see in listings due to the freedom eBay provides by allowing html. Select your reason. I have a 14 day return policy - and, as a buyer, I probably would think that I had 14 days after receiving the item to send it back. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. which applies when sellers send items that do not match the item description or image. – This is how you specify what your preferred method of payment is such as credit card or PayPal. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Returning the goods and proof of shipment. Starting in August 2018, eBay will update any listings that sellers have not yet updated to one of the new returns policy options, including Good ‘Til Cancelled listings. Starting in August 2018, eBay will update any listings that sellers have not yet updated to one of the new returns policy options, including Good ‘Til Cancelled listings. Now I have an item that was at the 12 or 13 day mark (of delivery) and the buyer writes that she wants to return. Where an item is being returned because it is faulty or doesn't match the listing description, the seller is responsible for return postage costs. No two return policies should look the same. The return request is deemed a notice of cancellation to the Seller. I had a case opened against me some time ago from a buyer who purchased a knitting pattern and thyen a month later claimed the knitting pattern was not as described. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. If you don’t see or can’t find the  drop-down menu then click ‘Change your return policy’ and choose ‘Returns Accepted’ or ‘No returns accepted’. Surely a seller who has customer service as a priority would not hesitate to accept a return in this case. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I can't believe what I am reading guys, I stated that I accept returns within 14 days and I believed that this was indeed the case and now someone asks for a return after 14 days I wrote back sorry it's too late. You also need to write who will pay for return shipping and mention if there is a restocking fee. Don't scare potential customers away with an overly long and technical refund policy… When a buyer doesn't receive an item. Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns”. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Return requests are part of being an eBay seller, but don't offer too much too fast. You must refund the customer within 14 days of receiving the goods back. 14 days return policy - does it mean anything. eBay today reminded sellers that not only is the new policy … You will see this in the ‘, If you don’t see or can’t find the  drop-down menu then click ‘, An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Calm the Ham's policy on returns and refunds is available if the user clicks on the "Shop Policy" link from the footer: Calm the Ham's Return and Refund Policy is very simple: If you are not 100% satisfied with your purchase, simply send it back within 14 days and we'll refund the full cost of the item minus shipping costs. Return Time Frame . 1 min article; Appeal eBay's decision about a return or missing item for buyers. That would be the maximum. Make sure your pictures are descriptive enough so that reading the text that you wrote is unnecessary to understand your product and write a text which is descriptive enough so that pictures are superfluous – provide both! I check them out and find they get rid of 14 days return. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If I were a seller I would only want to sell used items so that everything would be as is as long as the description was accurate. While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy.. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. I am getting an email from ebay saying my list is not comply with ebay return policy. Buyer requests a return. It usually takes 3 to 5 business days for a PayPal refund to go through. eBay won’t allow writing your return policy in your listing description, this way the listing will be arranged better. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. I might end up with no return. Additionally, you are able to know which items are problematic in advance by looking at other seller’s feedback on items that you are selling and determining whether it is problematic or not. ‘Less is more’ – keep it simple and reduce the level of tediousness, nobody likes pages of fine print and policies. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Some sellers offer the option to request a replacement instead of a refund. US state laws do not require a Return & Refund Policy either but under certain circumstances, you need to post this policy conspicuously in your storefront or through your ecommerce website.. Which policies do you prefer and why ? If they open a return request choosing one of the 'buyer changed mind' options you can quite legitimately refuse it. Offering a 30-day or longer return period with money back option will help you qualify for Top Rated Plus status and unlock the following benefits: Now that you understand how critical it is to get your returns policy right, let me help guide you in creating the best possible eBay return policy that will serve you and your online business’s needs. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. In fact, mastering eBay return policy was something I left to when I already achieved some measure of success. It is important to understand that the negative impact is threefold: The last point is very important, you need to calculate the cost of returns into your overall business performance. How It Works. Know your core policies and stick to those. we can all put 6 months as per sales of goods Act The way the return policy is listed on Ebay is misleading, but I think it still holds up as long as Ebay themselves honor the 14 days. eBay will track the delivery of the returned item. Returns, refunds, and exchanges are all a part of doing business online. Offering a 30-day or longer return period with money back option will help you qualify for Top Rated Plus status and unlock the following benefits: Shop direct with Zhik online or find a retailer near you. In the UK for example, eBay requests buyers to send the item back to the seller within 14 days for an ‘item not as described’ return request. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Tried changing all my 14 day returns to 30 day returns the other day and the bulk edit system would not allow it! Please note that the minimum time frame for returns on eBay is 14 days. Streamlined returns policies. What should I do, 30 day return or no return? eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: Stop selling frequently returned items. This will save you a lot of time and effort and make sure your policies are always clear to potential customers. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. eBay Money Back Guarantee doesn’t cover general returns. For more information on international selling see our International selling policy. They do not have to provide a reason. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. The seller has two days to inspect the returned item and issue a refund to the buyer. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. If no response is received after 3 business days the buyer can ask eBay to step in and help. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Why get into an unneccesary spat with a buyer? They do not have to provide a reason. Consider these simple but effective methods: Please share any and all return policy experiences you have had. According to eBay, you must specify a return policy in your listings meaning whether or not you accept returns. Try to keep the quantity of your policies to a minimum by consolidating them. Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Start your return . You will also be able to specify a different return policy for international buyers. It is your choice to decide if the buyer may take that option, which will hurt your account, or you can play safe and accept the return now in a way that doesn't. My listing said "exchange only, no cash refunds." The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Starting May 1, 2016, Top Rated sellers ‘must offer a 30-day money-back return policy to … How is this possible when I had a 14-day return policy on the listing? Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. It seems that the seller's communication skills leave a lot to be desired, but you do only have 14 days in which to advise a seller of a change-of mind return. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … Better to accept the return with the buyer paying return postage.....they know how the 30 day MBG works....they will simply open a not as described case & eBay will force you to accept the return & pay return postage. Even if he'd agreed, return costs would have been your responsibility. You can check on your refund in your Purchase history - opens in new window or tab. One great option that many sellers on eBay are unaware of is the automated Business Policies function that eBay provides. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. Follow these steps to get your refund. Sellers have the ability to set a return window.The options are 7 days, 14, days, 30 days, or 60 days. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. If you do decide to accept returns then choose the number of days a customer has to notify you that they are interested in returning a product and specify what type of refund you are offering and whether you will replace the item or exchange it. Consider personalizing this by giving the policy a new title. Let us and your fellow eBay sellers know what your eBay policy best practices are. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. If the buyer doesn’t ship the item within 5 business days, the replacement or exchange will be closed. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. 2. One great option that many sellers on eBay are unaware of is the automated Business Policies function that eBay provides. Buyers have been known to damage goods in order to get a refund if the seller refuses, so best to accept and get your item back in one piece to resell. Also, consider using, an eBay description template which can help increase revenue. It is not faulty and exactly as described but i feel Ebay may side with her despite that. They have another 14 days to return the goods once they’ve told you. The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. A good idea is too add a measurement table and measurement illustrations to your listing. Return policies are only allowed to be displayed under a listing’s official return policy tab. While I was working on optimizing my business and finding areas to improve profitability I never paid too much attention to the impact returns had on my bottom line. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. Determine your business needs and customer demands to decide how best to craft your own return and refund policy from scratch, or how best to fill in the template above. ’ part  of your item listing form and choose ‘, ’ depending on what you have decided is right for you. Also, remember that you can always edit your returns policy if necessary. As part of the changes, eBay no longer allows sellers to offer a 14-day return policy for most categories as it tries to make sellers offer more generous returns. 2 min article; ... you can appeal by providing new information within 30 days of the case being closed. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. If you find, within 14 days of receipt, that your received product is faulty, or what we call a dead-on-arrival (DOA) item which does not function as it should due to manufacturing defects, customers are entitled to a full refund of the value of the faulty item or a replacement of it, apart from a refund on the return postage, given the below conditions are met: Package items very carefully especially if the item is fragile. Requesting a replacement item . Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. I think 30 days are very long. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. You should definitely put in some time to ensure you offer what's best for your customers while still making profits. In hindsight it was a mistake, so in this post I’ll explain the importance of having a bulletproof returns policy and how to create one. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Copyright © 1995-2020 eBay Inc. All Rights Reserved. And yes, I did win the case after using the live chat facility on ebay, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. ... What is the period for a return: 14 days, 30 days, or longer? * The following categories continue to have the option of 14-day returns: Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment. The buyer must s end the item back within 14 days of starting a return. 3. a. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Where an item is being returned because it is faulty or doesn't match the listing description , the seller is responsible for return postage costs. I don’t think  that I have ever seen a business without any kind of returns, even at Crazylister which sells a subscription based software (not a physical product) we have returns from time to time. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. eBay Tests New … If you say a pair of pants is a 32 in terms of waste size or a couch is 3 meters long and that’s exactly what I am looking for then accuracy is the name of the game. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. All sellers must now specify who pays for returns (the seller or the buyer) and offer a minimum 14 day return policy. However, if the buyer wishes to be awkward they MAY choose to open a SNAD case instead to force the return. Get help from eBay. They will need to return tracked as if they cannot prove return you will not have to refund.........do not refund until you have to item back. Thank you for visiting Jeff Beeman.Online - Don't forget to subscribe before you leave! Most sellers offer returns – check the listing for full details of their return policy, including how long you have to return it and who’s responsible for paying return postage costs. Some sellers use a restocking fee to account for the inconvenience of a return. If you are a private seller then your obligation is to make sure the item you sell is as described. This will save you a lot of time and effort and make sure your policies are always clear to potential customers. A buyer must request a return no later than 30 days after the collection date or the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window; The seller has 3 business days from the request to respond to the buyer with a solution. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” When running a large eBay business, people sometimes forget about quality assurance – don’t! ************************************************************************. eBay Not Backing Down on Managed Payments or GTC – eBay has no plans to reverse course on two unpopular policies – Managed Payments and the GTC (Good Til Cancelled) mandate. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Follow these steps to get your refund. Greats © 2019 Crazylister Inc. All Rights Reserved / Terms of use / Privacy Policy / Sitemap, Your customer experienced a negative interaction with you and probably won’t do business with you in the future (depending on how you handle the return process), You have to waste time on processing the return (shipping, restocking), The last point is very important, you need to calculate the cost of returns into your overall business performance. Business policies are comprised of three categories: eBay allows you to create a variety of policies, mix and match them and automatically apply these to multiple listings or entire product categories, for example all clothing that you sell may have: Here is how you create a new Business Policy: Step 1: Go to ‘My eBay’, click on ‘Account’ and then ‘Business policies’, Step 2: Click ‘create policy’ and choose the desired policy type, Step 3: Give your policy a title and description, Step 4: Select your policy details and click save. Sellers who list items in Collectibles & Art, Cameras & Photo and Medical & Mobility categories can continue to offer 14-day returns for those listings. I am sure that you too have to deal with returns as an eBay seller and my goal is to explain how to handle this in the most efficient and delicate of manners. Depending on the seller's return policy, we may put you in touch with them directly. The Buyer must ship the good(s) quickly and undamaged back to the Seller. Just sell it on to recoup some, if not all, of your original outlay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this option is available, the seller will let you know in their returns policy. 3. Setting Up a Buyer-Friendly Return Policy . eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. 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