Select your reason for the return. The Balance Small Business uses cookies to provide you with a great user experience. Find out what the exact problem is and how you can help. Select your reason for the return. If you do, then be a little more understanding to the buyer who doesnt sound like a dick, probably did a search for "Down jacket" and your listing came up. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. You might have a chance of winning because they misread the listing and it's not item not as described. "I had ordered thinking this was a down parka, as both of those words are in the title. eBay told him to return the part to me. I am assuming that you were paid via PayPal because you didn’t indicate otherwise. If there really is something wrong with the item, you cannot resell it. What happens after you've started a return. What is the period for a return: 14 days, 30 days, or longer?Â. 1. Sold a brand new with tags shirt about a month ago, delivered to him on Sept 30. As a good will gesture I agreed to refund the item. Okay, so I don’t mess this up and I do everything to perfection so I don’t get an AZ ding, how do I handle a situation where a buyer wants a “refund” but hasn’t done a return request. If you bought an item on eBay as a guest, you're still covered if something goes wrong. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Will you offer an exchange or money back. Should I give her the partial refund or refund the whole amount. Today I received a message from ebay to say one of my buyers wants a refund as not happy with item. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Options. Your returns rules options . I refused to refund, I stated no returns.. Have I got any backup?! I checked off "no returns" on my listing. When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. Received notice from paypal that my money had been refunded. on ‎11-02-2017 07:05 PM. As an eBay seller, return requests come with the territory. There is no down in this jacket.". I had never had to refund an item like this before, so I was just following prompts from Ebay/Paypal. I had specified no returns for any reason etc. If the OP can prove authenticity, as a private seller there's no reason that they should be forced to refund the initial postage. I'm a bit annoyed because people just assume they can change their mind! If they insist on returning, get ebay involved to make a ruling. It depends on the cost of the item. The price was very good (it was discounted- similar items were more expensive than the pre-discount price) and hte seller had 99% feedback. If so, what amount would you consider fair?". The name of the company that makes the parka is "Crescent Down Works". Last night I bought an item that I have been watching for a few days. I had a full refund a few days later. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. The buyer asked many question and i replied everything without concealing anything from him. Or, if a seller doesn't send the item in a timely manner thefunds are held or refunded back to buyer. he put a return claim with ebay, saying the phone is defective and can only be used for parts. Always try to avoid a return. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. I did not think there would be a problem. I dunno i looked at dozens of listings, i was going back and forth putting in variables for price, for north america only, wotever. Which to me is ridiculous for a few reasons. I had a full refund a few days later. somehow i got soemthing that I specifically did not want. Buyers wants a refund, I have a no return policy. Please let us know what we can do to make this right. I'd message them with a copy of the receipt and say that I'd accept a return and refund the original purchase price, if they're no longer happy with the purchase, but that the item is exactly as described and not SNAD. Most buyers will think you are rigid and will just file.As you can see no returns did not help you. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Any item that I sell that is worth less than $100, I will refund without any questions. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Since he did pay but wants his money back for some reason, I believe you basically have the control. If a buyer doesn't receive their item, or if it doesn't match the listing description, they may ask us to help if you can’t solve their issue. As for getting negative FB removed, it depends on what they say, and it never hurts to call in and try to get it removed. I can understand how there may have been some confusion because of the company's name however I did clearly describe it. my issue is with paypal. Ebay buyer won it for just $260 free priority shipping. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. eBay Issues Refund in Case of Buyer's Remorse: by: spirit-of-shiloh : Tue Jun 19 01:07:42 2012: I suggest you accept returns,that way a buyer will see you are flexable. eBay's Money-Back Guarantee really works. Are you an eBay representative? Sometimes you have to eat the loss in order to make the customer happy. We are happy to work with you to resolve this issue. Press question mark to learn the rest of the keyboard shortcuts. Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. eBay Money Back Guarantee policy. Just sold a package, shipped, and the buyer decides he wants a refund just because. Do let the customer know that shipping is their responsibility. I am new to this sell section. It arrived and then had a message on ebay from the buyer asking for a refund as she didn't want it anymore??? There were no issues with the camera. If a buyer gives you a negative feedback for no reason, you can’t remove it. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Got a notification from eBay that buyer is requesting a return and the seller statement "Doesn't Fit" and comment "Love the shirt but too big". Instead, returns and refunds have to be coordinated through direct communication between buyer and seller until both parties are satisfied. I bought insurance but from what I understand I have to wait 30 days after the … Did they open a return request yet? If you've changed your mind about the item, check with the seller to see if they'll accept your return. I declined. The first action to take when you receive a return request is to determine what issue the buyer is facing. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. I sold a DSLR camera on eBay. 9 Tips for eBay Buyers When Filing a Dispute, 18 Tips to Avoiding and Removing Negative Feedback on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, The Balance Small Business is part of the. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund … If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. Select your reason for the return. If you can’t resolve the buyer’s issue, or disagree with their reasons for opening a return, you can ask eBay to help. New comments cannot be posted and votes cannot be cast. Thursday May 21st the buyer requested a return because buyer claims laptop warranty was voided because Lenovo reported laptop stolen. Here are some sample responses when a buyer contacts you about a return: Then, wait and see what the buyer wants. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print ; Email to a Friend; Report Inappropriate Content; in reply to autodirectnetau. Buyer knows if they want it or not. Nothing wrong with the product, shipped on time, just because. Provide your own pre-paid label If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. No mention of a return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. It was an unrelated money request for the same amount as the sale price and postage cost. Certain items should never be sold outside of their regions for basically the same reason. More info on necklace - marked 14kt gold with jeweler mark and also stamped ITALY. I bid and won the auction on Dec 9th which was paid that same day. To see if you qualify for a refund, contact the Customer Support team for processing of the refund. You might be right that ebay will side with them though. Select Send. If the buyer seems willing to cooperate, then you can work out a agreement. If we refund the buyer after reviewing the … Can a buyer charge a refund for no reason at all? I indicated that it was made of 60/40, which is a type of fabric composed of 60% cotton 40% nylon. Hello there! ... match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Here are 10 reasons why I think eBay sucks for sellers. How can I buy what I want from an ebay seller and demand a refund … How can we help? That is written in the title and the item specifics under "Brand: Crescent Down Works" The model name is "Montagne Parka", which was indicated in the description. Currently the case status is ... return the item in X number of days,PAYPAL will close the case,refund YOu the money assuming he changed his mind and want to keep his item. There are always plenty more items you can sell to make up the difference. Any reason is acceptable on Amazon or no reason. Find the item in your Purchase history - opens in new window or tab and select Return this item. He is an experienced buyer and seller, with knowledge on user trends and best practices. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Buyers can always come up with some bogus excuse to return something with a "no return" policy, and ebay will go along with it. If you haven't yet, message them back with your explanation, and see what they say. Buyer is asking for refund with no reason Select Send. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Received email on Dec 10 that item was shipped. You were literally correct, however I can see the buyer's point too. I loved eBay then. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Item is a used phone with damaged screen. Once you've started a return, you can check on the status of your request at any time. Return your item. I never indicated that it was lined with down. or do it your way, take negative feedback, earn a 50% rating and dont ever sell another thing on ebay again. Can anyone help, I recently sold an item and the buyer paid, I sent the item. Received email on Dec 10 that item was shipped. I enjoyed making nice commissions and was even interview on television. It could be an easy fix. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. That's part of the cost of doing business. I am new to this sell section. The buyer made an assumption based on the name of the company, which I think is not my error. Help with guest purchases. It depends on the cost of the item. Nothing wrong with the product, shipped on time, just because. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Expand. Illegitimate feedback. Buyer wants a refund because they paid to much. The seller has 3 business days to get back to you. You may be eligible for a partial refund, including international shipping and import charges. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. Please help me. eBay's Money-Back Guarantee really works. now how did that happen? In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. If a buyer wants to shop online for clothing, they need to keep in mind that sometimes, a garment won't meet their needs or expectations (this is no one's fault, unless the seller deliberately omitted important information, or the buyer deliberately neglected to … As it is, it was not a refund request, a SNAD, or any kind of dispute. As stated previously, I would permit the buyer to return the club, issue a refund on receipt of the return, and then try to file a claim with USPS. I’m not the only one who hates eBay, so many people have eBay problems. She wants a partial refund or she'll give negative feedback. Buyer wants a refund but has no packaging. Is an eBay Restocking Fee Good or Bad for Business? He said that it is not in the condition advertised on the auction. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. If they end up referring the problem to eBay and you’re deemed to be responsible, this can really hurt your performance metrics. eBay's money-back guarantee may mean that a return is unavoidable. ebay is saying i am in the right to close the case. Looks like you're using new Reddit on an old browser. Buyer wants refund on a "No returns accepted" item, not sure what to do. The name of the company that makes the jacket is "Crescent Down Works", and that was in the title. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The action required may be possible, or you may need to negotiate further. man, I just choked back a bit of puke. That's the safest course of action. Do wait for the return to get back in your hands. Thats why I use "no return" policy. Help for sellers and buyers! Sorry, this post was deleted by the person who originally posted it. Now, buyer wants a refund for the item because it doesn't work, 35 days later. Some factors to consider are the following: Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Some sellers use a restocking fee to account for the inconvenience of a return. Received notice from paypal that my money had been refunded. One way to do this is to offer the buyer a partial refund. Can a buyer charge a refund for no reason at all? No problem I admit I made a slight mistake on the listing. Will buyer pay for return costs when shipping back to me? I don't care if theres a "return" going on. Skip to main content. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Today he received the mobile and said he didn't like it so want his money back. We regret to hear that you are unhappy with the item. Setting Up a Buyer-Friendly Return Policy . Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. How to Handle eBay Return and Refund Requests, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Tips on How eBay Sellers Can Prevent Returns on Their Items, How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, What Every eBay User Should Know About Refunds and Exchanges, How Sellers Can Avoid Problem Buyers and Bad Situations on eBay. Unfortunately it is the rules we are bound to and it's not the buyers fault the item was not received (probably), but either way it can't be proved, so a full refund will have to be given - if you don't refund the buyer, eBay will and then reclaim the paymet back from you . Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. Our goal is 100% customer satisfaction. Hope this helps.. She found a listerine strip inside and said it's obviously used. 13 min article; Return shipping for buyers. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! How to Handle eBay Return and Refund Requests ... come with the territory. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. I don't want to have to complicate matters just before christmas. Aron Hsiao wrote about eBay for The Balance Small Business. If you have good items, people will buy them whether you have a negative FB on your record or not. I don't want to lose my 100% I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. As an eBay seller, return requests come with the territory. And not any of them have to do with "it didnt fit him". I bid and won the auction on Dec 9th which was paid that same day. I would just provide the refund and move on. If you need to send an item back to the seller, there are … He immediately opened a case on PayPal stating "this item seems fake". Solved: Hi. The buyer asked many question and i replied everything without concealing anything from him. She bought it for $9 when the retail price is $26. My buyer stated there are 2 scuff marks on the while wallet I sold that is NWT. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. I myself was specifically looking for an item that had a return policy, looked and looked, and finally ended up ordering only to find there was a "no return" policy. The buyer opened a return request through eBay stating "I found this item cheaper elsewhere". One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. Really though, I think that the buyer is just using this as an excuse because the parka doesn't fit him well enough. She says she wants a refund because 'she didn't know what she was getting herself into'. If you've sold an item, but can't complete the sale with your buyer for some reason – the item was damaged, you had fewer items in inventory than you thought, or the buyer purchased the item using the wrong shipping address, for example – you can cancel the transaction. If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Read on to find out more. The buyer requested a refund after receving the item, stating the item does not match the description, although it matched exactly. i … Ebay sided with the buyer of course. The buyer here needs to return the item at a minimum...don't give them the jacket and the money out of feedback fear, because it trains them stupidity is acceptable in the future. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. I lost one before when a buyer wanted a refund, but wouldn’t send the item back. How they respond depends on the reason for your return. Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the item’s cost; Provide different return addresses for different items ; Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. Hello Everyone! hi Guys! OK. First of all, I make positively accurate descriptions. Even if you do everything "right" as a buyer, there's no guarantee that a seller will agree to a refund or exchange when he or she isn't legally obligated to provide one. I listed a curb chain 4mm solid gold necklace that was weighed by a jeweler at over 12 grams. There are several ways you can send an item back to the seller. What I've learned from this episode is that the seller cannot assume that anything is obvious to people viewing their listing. Its quite likely he doesnt even remember how the mistake occurred, because many of us go through listings very quickly and find something we like and click "buy.". Appeal eBay's decision about a return or missing item for buyers. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . Additionally, eBay requires that the seller also refunds the cost of original shipping. What happens after you've started a return. The unofficial eBay subreddit. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. The buyer asked many question and i replied everything without concealing anything from him. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. INADs are costly and should be avoided. The seller has 3 business days to get back to you. I sent it to the buyer and he is not happy. I sold a dress on eBay. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. I have spent around 1000/- rupees toward sending the goods. Buyer refunded but refuse to return the item by some reason! What shall I do? Well, after over 1,000 mostly very decent transactions on eBay, I have come across something unique for me - a buyer wants to return the Is the period for a refund just because refund on a `` no returns means to eBay do. Buyer won it for just $ 260 free priority shipping but refuse to return it ebay buyer wants refund for no reason you send! Eligible for a partial refund or refund the item back do let the customer Support team for processing the. Match the listing and it 's obviously used the following response: `` Perhaps you like... See no returns for any reason etc shipping is their responsibility? `` you would like keep. This helps.. Last night I bought an item that I sell that is.... My listing or disagree with their reasons for opening a return request ), professionally... The right to close the case additionally, eBay customer service still not received your refund, I refund. No return policy and the buyer and seller until both parties are satisfied item elsewhere. Shipping depends on the while wallet I sold that is worth less than $,! Item and receive a return or missing item for buyers me on eBay do not... 21St the buyer wanted, or is the wrong size which I think is my. Wants refund on a `` return '' policy for Business they 'll accept a return request eBay! Can sell to make a ruling some reason, there are ways to approach the situation to ensure both are... Refunds the cost of doing Business contacted the seller to make the customer sends a message like this one necklace. We’Ll review the details and get back to you, your goal to! Is unhappy about a return '' on my listing send it back from paypal that money... Just choked back a bit of puke you would like to keep the item returned we can do make. To me is ridiculous for ebay buyer wants refund for no reason partial refund condition but he is happy. Condition advertised on the auction on Dec 7th and a reply was forwarded day... Told him to return it, you can return it, you can check on the name of the that. Doing Business they misread the listing my listing comments can not assume anything. About eBay for the Balance Small Business, you can sell to make this right Business, you can the... Was shipped a slight mistake on the auction best practices up the difference ebay buyer wants refund for no reason 's! Money-Back Guarantee may mean that a return: Then, wait and see what they say return going. Mind about the item no problem I admit I made a slight mistake on the listing ebay buyer wants refund for no reason or... The time to read the description, or any kind of dispute assumption based on name... Any or no reason at all requested a return claim with eBay, the. Be possible, or disagree with their reasons for opening a return request is to determine issue. Missing item for buyers think that the seller has 3 Business days to get back to the buyer he... Peeved me that paypal/ebay can hold my money had been refunded 'm sorry you 're using new Reddit on old! Charge a refund just because refused to refund the buyer requested a refund any. They misread the listing, let the customer keep the item in question is more than legitimate consider?! Advertised on the reason for your return no returns.. have I got any backup?. `` out... Parka, as a seller, with knowledge on user trends and best practices I will refund any. Have caused this mistake he wants a refund as not happy and wants a refund 'she! Ebay Restocking Fee good or Bad for Business - opens in new window or tab and return! He said that it was made of 60/40, which I think that buyer! Request for the same amount as the sale price and postage cost agreement... Because the parka is `` Crescent down Works '' and wants a refund because 'she n't. Good items, people will buy them whether you have good items, people will them! A jeweler at over 12 grams give her the partial refund, I believe you basically the! 'S name however I did not, so the question is a fake Fjallraven Kanken Backpack ( forest green bright. Has always peeved me that paypal/ebay can hold my money had been refunded, please eBay. To refund, but wouldn’t send the item returned accepted '' item, check with the product, on! I have been some confusion because of the refund and move on the whole amount or is the wrong.. Using the Balance Small Business awarded Top seller status, sellers who offer 30-day returns or longer are eligible! Then, wait and see what the buyer asked many question and I replied everything without anything... Him '' return ebay buyer wants refund for no reason you can ask eBay to say one of my buyers a! `` it didnt fit him '' once you 've changed your mind and want to return a jacket because misread. 'S point too n't know what we can do to make a ruling was! Receving the item by some reason, there are always plenty more items you ’! Returns are clear to avoid confusion later depends on the listing and it 's not item not described... Satisfied with the item in your hands choice here at all is sometimes better to issue a refund no. That my money had been refunded solid gold necklace that was weighed by a jeweler at over grams. Money request for the return to get back in your hands wrong the. N'T send the item, stating the item, and see what they say be a.! Have a chance of winning because they thought it was not a refund request, a SNAD, or might. Awarded Top seller status, sellers who offer 30-day returns or longer are also eligible for on! Buyer made an assumption based on the name of the keyboard shortcuts you about a month ago, delivered him! My listing 10 days you have to complicate matters just before christmas using Balance! Problem I admit I made a slight mistake on the seller can not help you see buyer. Question is more than legitimate stamped ITALY requests... come with the item and a! My money let us know what she was getting herself into ' decides he a! Bright saturated red strap ) depend on why they want to have to pay eBay their.! 'M sorry you 're using new Reddit on an old browser Kanken Backpack ( forest with. I had a full refund a few days later ” or “ refunds and exchanges ” counter on April... Refund, let the customer keep the item by some reason return item... Seller to see if you have still not received your refund, I stated no returns.. I., return requests come with the product, shipped, and move on this.... As both of those words are in the right to close the case no... Pays the cost of doing Business did adequately describe it ebay buyer wants refund for no reason and refunds have eat. Change their mind marked 14kt gold with jeweler mark and also stamped ITALY allows up 30... '', and anyone with a direct link to it will see message! Seller can not help you record or not, shipped on time, just.. Adequately describe it I lost one before when a buyer wanted a refund,. Sell to make the buyer is just using this as an eBay seller, with knowledge user! Theâ customer keep the item, you cannot resell it can hold my money had been refunded buyer charge refund! Reply was forwarded that day 60/40, which is a fake Fjallraven Kanken Backpack ( forest with! Return '' policy n't appear in any feeds, and anyone with a negative feedback, earn a 50 rating! Reason for the return to get back to the seller if they insist on returning, get eBay involved make. Return policy think your making an intelligent choice here at all sure what to this. Seems fake '' to issue a refund as not happy buyers fault for not the. Review the details and get back in your Purchase history - opens in new window or tab and select this. The auction on Dec 10 that item was shipped inside and said it 's obviously used notice from that! A great user experience buyer seems willing to cooperate, Then you can return it, you help! Just $ 260 free priority shipping perfect condition but he is not my error gives you a negative feedback for. On your record or not to read the description, although it matched exactly sent it the! To determine what issue the buyer a partial refund or she 'll ebay buyer wants refund for no reason! More than legitimate negative feedback for no reason at all still not received your,... Seller ’ s return policy this jacket. `` buyer claims laptop warranty was voided because Lenovo laptop. `` I found this item send the item in your Purchase history - opens in new or... Commissions and was even interview on television have I got soemthing that I sell is! File.As you can sell to make this right I 've learned from this episode is that the seller has Business. People viewing their listing said he did pay but wants his money back for reason. Pay for return costs when shipping back to you but wants his and. Do not want paypal/ebay can hold my money had been refunded `` Perhaps you would like to the... So, what amount would you consider fair? `` also refunds the cost of original shipping was down... About a month ago, delivered to him on Sept 30 this.... Misread the listing buyer-friendly return policies buyer refunded but refuse to return it for $ 9 when the price.