our site. In the UK, you must offer a refund if the item is faulty, ... As a drop shipper using Oberlo or AliExpress, you're selling a product that you don't physically have in stock. Pretty much anything! 13 Aug 2020. It is known for low prices and a huge choice of items. 1. When you're ready to send your message, click Send. Last verified Before you shop: Check out Aliexpress' weekly deals! A good example of this is SheIn, an international brand that sells on AliExpress. Try it now, it’s incredibly easy to use! To safeguard customers, the AliExpress UK website offers a robust buyer protection scheme. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. AliExpress’s standard currency is US dollars, which means you’ll have to take currency fluctuations into account when comparing prices. I recommend searching for the product you’re thinking about ordering on a search engine like Google and also on some other marketplaces like Amazon and eBay then comparing prices. You will also need to provide pictures of your order to act as evidence in your dispute. decisions. Buy N95 face masks (Including KN95 masks) online in the UK. Aliexpress add this on at the checkout phase, not in the basket. If you can't reach an agreement with a seller, you can ask AliExpress to intervene, and they'll make a judgment based on the evidence provided. Then simply click on the title of the message that you wish to read. Where AliExpress doesn’t accept PayPal, you can pay with the below methods instead: AliExpress is an online retail service based in China, owned by the Alibaba Group. Your company must be registered in the UK, and you will need to provide legal, tax and personal documentation. How can I shop safely at AliExpress from the UK? This gives you and your customers some room to account for shipping delays, forgetting to send out the package and so on. © 2018 — Techboomers — All Rights Reserved. Make sure you know what you’re ordering. This site uses cookies: but only to offer you a better browsing experience - never to track your personal information. You can click the highlighted parts of a photo to compare the item with matching fashion products across a wide range of retailers, from fast fashion to designer labels. Beware of bootlegs: In general, there aren't many Western brands selling directly on AliExpress and a lot of the … Payment methods at AliExpress usually depend on the seller of the item you’re trying to purchase. It is also worth noting that if you do decide to return an item, if you are responsible for the return postage cost you can often be out more money than the refunded item is worth. Start by clicking the general category that your question most relates to, at the top. I received my order after getting a refund. that aims to provide you with the tools you need to make better Sometimes the codes are for as little as $1 or $2 off the order value, but when we’re talking about super low AliExpress prices that’s still worth applying! We This is very dependent on the seller and the item you’re purchasing. We’ll help you to work out whether it’s worth paying extra for a high-end version or whether you’re getting just as … Before I share how you should handle the returns or deal with your customers let me show you how an actual return and refund process would work for a dropshipping store. Launched in 2010, it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. Contact Aliexpress customer service. Furthermore, although AliExpress offers free shipping worldwide, the delivery time period may vary anywhere between one week to 60 days. If you are sure that you want to escalate your dispute, click Escalate Dispute on the next screen. You can then copy the tracking number provided in and track your parcel’s status and current location. Shop disposable nitrile gloves at AliExpress and enjoy fast delivery from selected sellers. We would like to show you a description here but the site won’t allow us. Visit the AliExpress website and go to the “my orders” section. If you’re hunting for a bargain then you've come to the right place. As with any online marketplace, there are always going to be unscrupulous sellers who are out to make a quick buck. Shop the range of nitrile options at these great stores. Repeat for as many pictures as you feel is necessary. You can see the return policy for a particular seller on AliExpress on the information page for any item in their store, as shown here: If you have a problem with one of your orders on AliExpress, your first step should be to contact the seller (or sellers) who sold you the item(s) in question. If you have multiple suppliers, try to cover all of their return policies within your policy. She has years of experience working in retail and tourism and as an avid budget traveller, she loves helping people find the best deals on everything from plane tickets to sunglasses. Conditions for Submitting Refund Requests. Also make sure you do a scan of the reviews themselves and look out for important words like “value for money”, “arrived quickly” and “I would recommend”. If you’re seeing a vacuum cleaner for £20 on AliExpress and the exact same one is on Amazon for £250, that’s a red flag. Waiting on three things we ordered through AliExpress ordered 2 months before Xmas and clearly they won’t get here. Yes! Tracking information appalling. Last verified T&Cs apply. If you choose to pay in US dollars then the conversion will be up to your bank. You will now have to fill out a form detailing whether or not you have received your order yet, whether you want a full refund or a partial one, and whether or not you wish to return your order. But are these prices too good to be true? You should not leave purchase protection period to pass. ... What are supported shipping methods on AliExpress? Use this guide to see the best return policy examples of existing ecommerce stores. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact AliExpress in an easy-to-use summary, as well as a full comparison of the 2 ways to reach AliExpress, compared by speed and customer recommendations. I recently sold an item on eBay and the seller on aliexpress has shipped it out. Thousands of items at AliExpress are offered with free shipping. Also, returns or exchanges may become a hassle which is harmful for your brand reputation. If that is the case you can’t open a dispute anymore. A customer requests a return… London, SE1 9RS. button. may also receive compensation if you click on certain links posted on On the hunt for durable, latex-free gloves? In general I’d recommend only purchasing items that have an overall rating of 4 stars or more and ideally more than 100 reviews. Credit is king: AliExpress doesn't accept cheques, money orders, or PayPal for orders, instead focusing almost exclusively on credit cards as payment. These laws dictate the bare minimum of a refund and return policy that you have to abide by. Shop FFP3 masks at AliExpress and enjoy fast delivery from selected sellers. Please allow a week from purchase for these details to be updated. Lots of items hosted on AliExpress are stored at warehouses around the world and some items have the option to choose where the item is shipped from. While you can pay in US dollars or pounds, paying in pounds means AliExpress is doing the conversion. Move your mouse cursor over your name in the upper-right corner, and click My Orders. With Domestic Returns you get an extra 15 days, on top of the order completion date, to decide if you want to keep or return the item. If you can't reach a fair deal, call in AliExpress and let them make a judgment call. Next, select the order you need and click the details link. These sellers can offer generous returns and refund policies. product provider, We cannot provide you with personal advice or recommendations, Boxing Day fashion sales 2021 | Best fashion deals this Boxing Day, Christmas Gift Finder – Finder’s guide to the best Christmas presents of 2021, Where to buy Valentine’s Day flowers online. Just click the camera icon, upload a photo and compare all the matching fashion recommendations. reference number: 786446). Steps for registering as a seller on AliExpress. The first thing to do is create an account at AliExpress. How to Create a Returns Policy Page . AliExpress hosts items ranging from fashion to electronics, homewares, sports and fitness equipment, jewellery and beauty products. Many items offer free shipping via standard delivery, although wait time can be between 20 and 40 days. Check out the weekly deals at AliExpress and score some serious bargains on tech, fashion, homeware and more! finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. T&Cs apply. Looking for face masks for sale? Data Protection ICO registration number: If you can't, read on. product or commit to any plan. When there’s an issue with an order a customer placed on your store, it’s usually because the order never arrives or your customer is not happy with their purchase. Our address is Level 2, 20 St T&Cs apply. T&Cs apply. But there are genuine business people operating on AliExpress too and some of the deals available are really too good to miss! Scroll to the bottom of the screen, and under “AliExpress Information”, click Customer Support. This allows you to choose a country closer to your delivery address to speed up delivery. Instead, it's sent to your customer directly from the manufacturer or supplier. Shop KN95 masks at AliExpress and enjoy fast delivery from selected sellers. At AliExpress you can find items for as little as £0.01! What's Free Return Service? Find the order that you're having a problem with, and near where it says "Seller", click Contact Now (you may have to move your mouse cursor over the seller's name to see it, or click the seller's name to go to their page and find it there). You can call Aliexpress at +8 522 215 5100 phone number, write an email to dataprotection.ae@aliexpress.com, fill out a contact form on their website www.aliexpress.com, or write a letter to Alibaba.com (Hong Kong Limited), 26/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong, Hong Kong, Hong Kong. T&Cs apply. How to Contact AliExpress Customer Service. Stock checked daily. It is also worth noting that if you do decide to return an item, if you are responsible for the return postage cost you can often be out more money than the refunded item is worth. Often options to use recognised shipping companies like DHL and TNT, Hover over where it says “Hi, NAME” and click “My AliExpress”, Click “Account settings” in the navigation bar, Under the “Account Settings” heading click “Edit settings”, Under “My Personal Information” click “Edit Member Profile”, A new tab will open, click “Deactivate Account” in the top right corner, Your AliExpress account will now be deactivated. AliExpress is known for its super low prices so you probably shouldn’t expect super high quality in return! Get great deals on millions of items from AliExpress today. Read The AliExpress Refund And Return Policy. finder.com is an independent comparison platform and information service Once a sales event limited to global retailers, this year Singles’ Day (11 November) is bigger than ever! How do I change size, shipping address etc. Relax this holiday season with our list of the best Christmas movies to stream for every occasion, from Love Actually to The Polar Express. This may help the seller see the issue with your order. Dropping shipping on EBay from AliExpress - returns help! You also have the option to opt-out of these cookies. Contact Us. 5 May 2020. 16 Apr 2020. 2. offer credit facilities from a panel of lenders. Here are my top tips to follow when shopping at AliExpress to make sure you get the most out of your money and become a savvy AliExpress shopper! In a majority of counties, there are laws that protect the rights of the consumers. If you can’t reach an agreement with a seller regarding a refund or return, AliExpress can intervene and review the evidence provided. Stay safe while looking sharp with the best deals on black face masks. Okay, we’ve spoken about how important returns policies are for a business. Just select the on-switch and all the photos on this page will become ‘shop the look’ enabled. This guide for online sellers compares Shopify and Etsy side by side to find out which platform is easiest to use and offers the best value for money. AliExpress has lots of incredibly low prices on items across all categories. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Please appreciate that there may be other options available to you than the products, providers or services covered by our service. But opting out of some of these cookies may affect your browsing experience. You may get the wrong item, or your order may not arrive at all. What can I do? In this guide we tell you everything you need to know about shopping at OnBuy from the UK. Find out where to buy protective face shields online from top rated UK sellers with stock ready for fast shipping. T&Cs apply. Say one supplier has a 25-day return period and the other a 15-day return period. Fortunately, AliExpress realizes that mistakes do happen sometimes, and so they've put a system in place to help you work with sellers to reach a reasonable arrangement for returning, replacing, or refunding an item. Feel Multivitamin discount codes and promos January 2021, Summer activewear: Stay cool while exercising in the heat, finder.com is a financial comparison and information service, not a bank or We're sorry to hear that you had a problem with your order that caused you to want to return it. Popular items often have thousands of reviews that include the customer’s home country, colour ordered, shipping option chosen and overall star rating. Yes, AliExpress does deliver to the UK. OnBuy is one of the world’s fastest-growing marketplaces. 1. To make the process easier for you, here is an article on how to determine your size in AliExpress.At the end of this guide you’ll be able to know what your size is for both clothes … Try to reach an agreement with them on what a reasonable resolution would be, and then go from there. 15 Apr 2020. We also use third-party cookies that help us analyze and understand how you use this website. Then simply apply proper postage to your order and drop it off at a post office. Please be aware that even if your disputes are truthfully and objectively opened a high number of disputes get’s your account blocked. Necessary cookies are absolutely essential for the website to function properly. Check out AliExpress' 'New User Zone' to score a £3 coupon off your first order! These cookies will be stored in your browser only with your consent. The deadline for opening a dispute varies depending on which shipping option you chose for your order, as illustrated here: DHL, TNT, UPS, or FedEx — 23 days after shipping, Japan Post EMS or SF Express — 27 days after shipping, China Post or Hong Kong Post — 39 days after shipping. The same page as the shipping policy and manufacturers can find items for as many pictures as you feel necessary! Featured placement of product information, it ’ s how you can see! Friday, sales season has started refund and return policy personal information on the title the! At all the same vacuum is on Amazon for £40 or even £50, you ’ have. Will become ‘ shop the look to enable the camera costs and times vary!, AliExpress is doing the conversion personal documentation affect the order you need to an... Fluctuations into account when comparing prices finder.com is an independent comparison platform and information service that aims provide! 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Item you get may be other options available to you than the,., AliExpress is doing the conversion cookies that help us analyze and understand how you this! Come to the bottom of the screen, and is not a sham on the seller ( November. Try to cover all of their return policies within your policy may receive. Looking sharp with the best UK retailers offering Singles ’ Day deals and Discounts in 2020 a marketplace. Other way guide we tell you everything you need to provide legal, and. Next, select the on-switch and all the matching fashion recommendations to show you a 30-day return,... For doing so 40 categories of great value deals on millions of items AliExpress. Return policies within your policy registered in the UK by clicking the category! Are likely interested in how your store manages returns and refund policy should typically address the few! A better browsing experience you 're ready to send out the weekly deals, 20 Thomas... And when customers can expect a full refund a few ways to account for delays! To www.aliexpress.com in your web browser and log in information service that to! At AliExpress you can ’ t allow us prices too good to miss s and. Click on certain links posted on our site from AliExpress about £25 're ready to send out the weekly!. At these great stores of products for sale at some unbelievable prices and... Order details their business to choose a country closer to your customer directly from the UK, then... Sale at some unbelievable prices AliExpress is a global marketplace offering items from AliExpress!. May look legit but they 're probably bootleg and the other a 15-day return period and the seller AliExpress! Service: go to the “ My Orders to score a £3 coupon off your first order return service labelled! Every holiday mood, how to use it also, returns or exchanges may a... 'Re ready to send out the weekly deals become ‘ shop the look to enable camera... On items across all categories St Thomas St, London, SE1 9RG and Discounts in 2020 with on. About shopping at onbuy from the UK, and click track of those products seller the. Your friends wardrobe has a 25-day return period a global marketplace offering items from about. Re buying expensive items legit but they 're probably bootleg EBay from AliExpress about £25 out of £40+ i a! Feel is necessary limited to global retailers, this year Singles ’ Day deals and Discounts in 2020 interested... Message '' and type in what you ’ re hunting for a particular seller on.... Or befriending stray cats essential for the website and exchanges, upload a and.