We had initially begun with the firm and could not sleep on it - had it replaced with the plush. He frequently cannot get a good consistant rest and rarely sleeps through the night. woop woop. This model has an extra-firm feel, which provides phenomenal support and relief from back pain. I'm 6'4" and a big man so like firm bed but have lower back issues. The pillow top is very plush and you just kinda melt into it. Some of the mattresses are perfect for sleepers who love plush mattresses, while others are made for sleepers who prefer a firmer, more supportive feel. Each of the salespersons, at each of the locations assured me that this is because these beds need sleep time to adjust and -as they work on body temperature as well- thier showrooms were (coincidently) all too cold for the bed to really impress me. ThanksIntelwalk. My husband and I went to a store and tried the iComfort beds, and used our judgement and decided this was likely pretty similar to the middle firmness model (which is was). 10/21/15 Update (4 stars): It seems like this mattress has broken in nicely or is much more comfortable in cooler temperatures. That didn't/hasn't happened. We were in need of an upgrade in mattress and looked around for a while. I HAVN'T BEEN ABLE TO SAY THAT FOR 2 YEARS. Unfortunately my last one was 23 yrs old and developed a split in a seam that was not repairable. Serta’s iComfort Hybrid mattress is a 12-inch-thick hybrid mattress made of carbon fiber and gel-infused memory foam with individually wrapped steel coils. Purchased a Serta BlueMax 1000 firm Memory foam king size mattress with adjustable base from Furniture Fair Northgate - Colerain, OH on 2/4/18, yes last year, over $3,700! It's very soft where the first one was firm. Serta iComfort CF1000. Serta also offers innerspring and hybrid mattresses, as well. Indeed, the plush surface of this bed feels much like a cloud. It replaced a pillow top that we had for over 5 years and was beginning to kill our backs. This bed does NOT keep you cool at night! Looking for a comparable DTC mattress? I can also actually move now while I sleep without waking myself up because I have shifted out of the mattress indents. I have been sleeping on this for a few weeks now. It arrived on the delivery truck and was completely covered in a nice thick plastic that kept it well protected from any elements which was something I really appreciated because it was raining when they delivered it. The cons: Support and long term comfort may be a problem for some sleepers. All of the mattresses use a gel foam and coil construction, and integrate cooling features in their design. This mattress not only held my weight stiffly but it is super comfortable and probably the best mattress I have ever used. It cradles you while you sleep and you will love it if you like a nice firm mattress. I was pleasantly surprised when it arrive on schedule and was set up and ready in minutes. I have noticed that my back and hip does not ache in the mornings and I can sleep in any position in comfort. I was just too used to a bed that quickly conformed, and cushioned me. Now, how do I get a refund on my $445.00? I looked up the company phone number and placed a call after waiting for 7 days and they very quickly and helpfully sent me by email the informaton I needed to fill out and send in to them. No ache and pain in the mornings like our previous mattress. A word of caution about this bed though: because this mattress is extra firm, I’d really only recommend it to either plus-sized sleepers who don’t want to sink into their mattress, or stomach sleepers who enjoy a very firm mattress. The fine print reads: one replacement within coverage period and a defect that they outlined is a body impression greater than 1.5inches. The pros: Budget friendly mattress with an option to buy online. I do find that I'm falling asleep faster and not waking during the night nearly as often....in fact most nights I sleep all the way through. If you’re someone who is looking to purchase a mattress that provides affordability and quality, this is definitely a decent option. I had a Serta inner spring mattress before this purchase and I am thankful for this upgrade. When it comes to your own comfort, your own body is the only North Star. It is made of all the best materials and with the utmost nicest quality craftsmanship that I've seen in a very long time! So no it's not washable.3- the package is compact and easy to handle and unpacking is easy. Most of my family has come by to lay on it and not a one complained. I purchased this mattress 6 months ago after trying out the Gel mattress in a local store. COULDN'T BE HAPPIER. Since I have it, I tolerate it. Read our comprehensive mattress buying guide. Plus it wasn't comfortable because it was hot. When I asked what I received and explained the model number problem, I was told to contact the manufacturer(s) directly - which I did - and when I replied that none of the three possible manufacturers could identify the product, I was again told to contact the manufacturer! Trust me, it will flatten compeletely, and be no more comfortable, and no more lovingly supportive than a square of plywood.This is the sad, yet honest truth about this bed, However, if you STILL want to try it, stop by my house. It's ok for the price, but next time I will pay more for an "upgraded" more expensive serta. It came very quickly my third night sleeping on it a and so far very comfortable, I usually twist and turn and turn and talk in my sleep but so far my husband says I'm sleeping like a baby, would definitely recommend this :-). Enter the Serta Luxe Grandemere 14" Pillow Top and the return of a good night's sleep. What a world of a difference a good mattress makes. I just couldn't wait any longer to try it out! Mattress Comfort: Medium (Plush Euro Top) Comfort Scale Number: 6. The mattress is barely a month old but so far, we love it. Not Serta Mattress. this don't make me happy... so it looks like I have to spend more money and get a new one...i just spoke with a Amazon rep. and he told me that the return window was only a few weeks from purchase... so i waited as asked and now i can't return this item...I to me seems like i was told to wait so that they didn't have to return this item!!!!! I purchased the Serta Queen size 12" gel memory foam mattress. It started to pop springs within two days of purchase. I would sink in too much and wake up throughout the night just to turn over. Directions say it takes a full 72 hrs for it to fully function. I gave it two stars because the fabric on the top is a nice fabric. When I told her about this purchase she came to check it out and decided to order the same one as well! The Serta iComfort is its premier line and highest priced. They currently operate 36 manufacturing plants in the United States, including one in Puerto Rico and another five in Canada. Better than I expected & I expected a lot! Unpacking was a two man job and we unpacked it right on the frame.This mattress does not sink much when you lay on it and reminds me very much of quality mattresses of years past (prior to pillowtop.) We tried out the I-comfort mattress Raymour and Flanagan's and really liked it. I will post an update in a few months and see if I still feel the same way. For the price, I expected a little better. This was a good buy. This mattress feels as good as any we tried at a price better than anything we could find locally. Serta iSeries Hybrid 1000 Medium Mattress, Available Sizes: Twin, Twin XL, Full, Queen, King, Cal King, Do you like a sturdy mattress that doesn’t sink under your weight? If you are prone to being cold, you will like this mattress. This bed is very comfortable and is a combination of plush and firm. The edges are even and firm. Last Updated: September 18, 2020. Like most hybrid mattresses, the Serta iSeries perform best on solid bases that provide a good deal of support. I can't see our opinion about this mattress changing any time soon. Seriously, order one just for entertainment. The most expensive Serta Perfect Sleeper mattress is the Luminous Sleep with an added pillow top that is available in medium and plush. iComfort NEW; Serta Luxe NEW; iComfort Hybrid NEW; NEW. We originally ordered the 12 inch sleep innovations foam mattress in the king size. It takes a while for the inner dense foam to fully expand from its shipped, vacuum packed state. This is a great mattress! It is firm and doesn't seem to conform to me as my waterbed did, but then I didn't expect it to do so nearly as much. My wife has also said that I do not snore as much.I could not give the bed a 5 for one reason. Sure wish I'd listened to the reviews that said this mattress was HARD. If you use one of these and buy something, Slumber Search may make a small amount of money. The iSeries’ Hybrid offers excellent motion transfer, which means that it effectively isolates motion between one side of the mattress and the other. However, because the Serta iSeries Hybrid Mattress can only be purchased via select retailers, and not directly through Serta, this does not apply. I don't sink in and it sure doesn't "form" around me.Talking to a retail seller of these he told me more foam mattresses are returned than kept. I've had this mattress for 3 weeks now and I am not happy. May all benefit! iComfort - Starting at $759. I thought they had mistakenly sent me a foot stool. Then we called Serta to ask about it and they said they sold the rights to Sleep Innovations to make the mattress and use their logo to help sell it. The box is bulky and difficult to get your arms around, so 2 people are required to transport it into place. It felt like I was sleeping on the floor. The iSeries® brand is available exclusively in retailers across the country. I gave it the full time as instructed prior to using it and would recommend this bed highly, Worn Out in less than 5 years and no way to claim "20 Year Warranty". Once I switch to the couch, I no longer have the back issue. Would highly recommend if you are looking for a quality memory foam mattress at a great price. Some retailers may offer, can only be purchased via select retailers, and not directly through. When the pup jumps up on the pup you do not even notice or feel it. Traditional coil options are offered in retailers for those that want a classic feel. If I had it to do all over again I wouldn't have bought this. Our last mattress was a top of the line pillowtop mattress, but shortly after we began sleeping on it, we started getting permanent indents in the mattress. Check with the retailer to see if they offer a box spring with the mattress. This mattress in particular has excellent support characteristics but if you are looking for a "plush" feel, you will need a topper. In the loosely paraphrased infamous words of Bob Seger:"Like a rock" - nothing should ever sleep on me.I waited 6 months to write a review on this bed so that the excitement of having a new bed would not override my true feelings on the mattress.The packaging on the product was sufficient, it was heavy but I did it on my own and didn't need help moving the mattress around, so I have nothing else to say about the packaging because... Who really cares? Arrived on time and well packed . I have back problems, and I do think the mattress is hard but I also think it helps my back. There are no two-sided models available. I had bought a BRB K-CLASS FIRM That is just plain horrible. Obviously, there are still going to be people that are not happy with the purchase. I couldn't have picked anything better! I would highly recommend you do this as well. You’ll be able to sleep peacefully, unaffected by your partners’ movements throughout the night. I purchased this mattress in December of 2011 and at first it was very comfortable. I recommend trying this mattress out if you like a firmness to your mattress you will not be disappointed. I did not notice any odor. I eventually got frustrated sleeping on the couch and moved back to the bed in the Fall season and had no issues falling asleep and had no pain when waking up. This mattress is amazing !!! If you are considering this product, I would suggest purchasing the 10-inch thick version instead. It's not a bad bed, but no one claims it! The mattress is no hotter in my opinion then any other mattress i have slept on. Thank you! My husband is 6'5 and weighs 225. The replacement one seemed to be ok... we set up the bed and it seemed to take it shape over the next 24 to 48 hours... it had a very high spot in the center on the fold that they put in it to box this item.... the high spot never went away... i spoke with a amazon rep. and the said that it should relax and lay flat... it has been almost a year am I'm still waiting for it to lay flat...i have to lay in the middle of the bed to cuddle with the wife!!! We have just reported issues to Serta, who told us Sleep Innovations makes the mattress for them. My husband the furnace has not complained at all about the "heat". We put the mattress straight onto it and this was an affordable option over a platform.I will need a new twin mattress soon and I will definitely be getting one of these mattresses for that bed. It is thicker than the last mattress we had, so I am hopeful that it will maintain its shape and support, as I was hesitant to order a memory foam mattress since our last one had impressions that no longer bounced back after owning it for 2 years. I took care of the mattress once I started to use it. SHOULDER PAIN ON THE SAME SIDE DID NOT RESPOND AS WELL BUT IT IS ALSO IMPROVED. This mattress is not as firm as the sleep innovations mattress we received first. BECAUSE OF PAIN IN MY HIP I WAS HAVING TO SLEEP ON THE COUCH, WHERE THE DEPRESSIONS BETWEEN SEAT CUSHIONS FIT MY CURVES. Which Serta iSeries Hybrid Mattress is Best for Me? In reality, it was ready just a few hours later.My husband complained that it was not as soft as he liked, so we bought a memory foam/gel mattress cover for it at Costco. The product only had a smell for the first night or two but nothing like some of the reviews had mentioned. Do not buy into preditory marketing, and try convincing yourself that your sleep issues are your own fault because you do not have the proper "sleep technology". Some other major issues I've read about one being the 'heat trap' is not an issue for me and I have yet to feel hot but I will say it is winter here in Massachusetts and I would have to wait for the summer for a true test of the heat trapping capabilities of this mattress. Did not achieve proper shape even after two days! Crawling into bed at night, it does feel a bit firmer than I would like, however, within a minute or two it starts warming up and feeling like the proverbial hand in a glove. top was just getting too soft after 16 years. This mattress is very Firm but not Soft on top. Most customers find these mattresses to be comfortable initially, but there are some complaints about long lasting comfort, with some experiencing sagging mattresses. It comes wrapped in plastic and shrinkwrapped with another layer of plastic. Serta 12-Inch Gel Foam 3-Layer King Mattress. If you lay on it before that (i mean within 12 hours), you will be disappointed with the lack of support. Well it has been a year and a half now and I thought I would write an update. It's a whole lot firmer than my old one, but a whole lot more comfortable. Don't poke it with your finger like they are hoping and giggle to yourself. Mattress in a box companies usually ship their mattresses in 3-8 business days. No more back aches post hectic and super tiring days.We came across this mattress when we were visiting our friends a few months back and were astonished with the sleep quality thanks to the mattress. has built a solid reputation for being a pioneer in comfort. The mattress is soft so if prefer hard mattress will not be for you. I thought everyone knew this, but since they don't, I needed to let them know. Serta’s newest Perfect Sleeper mattress models are upgraded versions of their beloved bed. Great for sleeping, but quality a bit poor. I was so excited to purchase my new Serta Luxe Grandemere 14 inch Hybrid Mattress that I just couldn't contain my excitement when I received it after having to disappointingly wait over 2 months for it to be delivered! I know it seems like the whole mattress is now more expensive but too many other less expensive mattresses sag (are not firm enough) to hold up over the years, and that's false economy. Not to be biased, but if I had to pick one from this list, it would be the. The middle SAGS and makes my bad back and neck worse. Sealy Mattress. Got the King size with a Serta label on it and It was great the first few months, after that I started having back pain which I have suffered through for 4+ years. This just arrived an hour or so ago, and hasn't finished fully expanding. Safe distance available for purchase only through specific retailers the us some version of a difference a good experience saved. 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