If so, just add a device in your Home app. Follow these simple steps and you are good to go. The geo_av wireless is configured to use WPA2-PSK. Follow the on-screen instructions to update your Wi-Fi information. Also these smart plugs are 2.4ghz only. I have tried to run a diagnostic but the percentage bar never moves and eventually times out. Called Geeni support but they are useless. Select Change next to Wi-Fi Network. The only time that devices can connect to my 2.4ghz is when the encryption/security is turned off. I bought some Geeni plugs and had trouble hooking up through my Hitron router as well. Google Home mini unit does connect ok with Ignite. Geeni Light Bulb Won’t Connect. I linked one with my Home Mini a couple of days ago. Ignite setup lists both 2.4G & 5G. Select your device. I'm open to any ideas on why the Geneie won't connect to my network. Guide (for bulbs) says to use 2.4G for the connection process, and that 5G can be used thereafter. Having similar issues with smart bulbs, plugs (Globe, Geeni) which did connect ok, pre Ignite. Reconnecting WiFi on Harman Kardon Invoke Speaker Connect to the same Wi-Fi network. (Factory settings use the same password for 2.4G & 5G and the device doesn't work on 5G) Genie won't connect to wifi. We demonstrate these procedures as follows. Did you use the Geeni app to set it up? Sometimes the bulbs need a reset. I still can't control my lights reliably, and the Google Home app can't seem to decide if it's linked to my Geeni account or not. Then, run through the setup procedure again, like setting up a brand new smart speaker. Many users face issues with their Geeni light bulbs. You can check or change the Wi-Fi settings in the Alexa app: Select the Devices icon . I managed to connect by doing the following: Log into router. Then turn off Wi-fi on the mesh (or just switch the mesh off) and connect your smart home device to the 2.4ghz band on your old router. I can still control my lights with the Geeni app, however, but that isn't very useful when the point is to control it with my speaker. Geeni responded to my Tweet saying that the issue has been fixed already. This article brings you the solution to all the problems that you face while using the Geeni Light Bulb. The router is six months old and any older/newer device that sees the 2.4ghz frequency will not connect to it. Unfortunately, it no longer appears in my Google home app. I was able to reset the smart bulb and connect it to the new WiFi network. I Got directv yesterday and everything worked fine. Thus, to reconnect to Wi-Fi, but to a different Wi-Fi network, you must first completely reset the this speaker to factory default state. Your Alexa device should be connected to the same Wi-Fi network as your smart home device. Today my genie won't connect to wifi to use on demand or a anything that requires Internet. Temporarily turn off 5G. 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