If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. In the future, keep an eye on your purchases and file an Item Not Received case a few days after the last estimated delivery date. Things have changed according to trinton. if you don't hear from him after 2 more days then escalate to a claim. The time frame for the eBay Money Back Guarantee on Item Not Received STARTS at the Last Estimated Delivery Date, so the clock does not start ticking until that date. I have been in communication with them and they have been understanding, but I’m not sure they will wait another two weeks and I’m honestly not sure it’s not lost, despite the postal service’s assurances, after such a long time with no tracking update. Unfortunately, you may not get anywhere with eBay or the seller since it was confirmed by the courier as being delivered to the correct address. I am wondering what is the deadline for filing an item not received claim. Thanks fo this article, I have a similar issue here. In effect I’ve paid $125 to give something away. Unfortunately, this is how selling works on eBay. I posted it 1st class and uploaded tracking details, it is npw 3 days since item was due to be delivered and buyer asking for a full refund. Anyone who buys from China buys because of the FREE shipping. Having successfully sold and dispatched the item as soon as possible. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. If the delivery note shows “Item delivered” and the customer claims it only partially arrived, should the seller be off the hook? eBay Money Back Guarantee timelines Item not received. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost. Communicate with your trading partner to try to resolve the problem. Rembourser l'acheteur : l'acheteur recevra un remboursement intégral, y compris les frais de livraison initiaux. I realise it’s an unprecedented time for all but hope you can help? Will I be charged or forced to send a replacement? https://sellercentre.ebay.co.uk/private/COVID-19#anchor25285. Your email address will not be published. !!!!!! Buyers using eBay.co.uk have 30 days from the estimated delivery date to inform the seller that they have not received the item. It shows it has shipped and the Tracking states it is Arriving Late. I shall continue to contact both companies, though I can’t understand why both their services seemed far more efficient during the lockdown than nowadays either? That is a difficult situation. That sounds odd – how do you have the order number? Why should I have to refund them. Bought for a student at Oxford – it has never arrived according to the buyer. How long to I have to file an item not received, through ebay? The buyer may not sell the item on eBay or elsewhere. No reply to that message this morning early but later today they sent me a message saying the plant had arrived. Thank you for your help and time and stay safe, Anthony Wainwright. All it still says even to today (Friday) is electronic shipping info. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. 2) If it is indeed 30 days, why does ebay say I have to wait over 50 days to file? When I got back from the post office I checked my email to find that the guy who had won the item had emailed be to tell me he had moved house and hadn’t changed his address in eBay and so his stored address was incorrect meaning that whilst I’ve used the information stored against his account – I’ve shipped the item to the wrong address. If your seller ignores you, or if he cannot give you a tracking number that shows the shipment is in Canada, you can make a claim through Paypal for 180 days after payment. As much as it is not possible for an eBay seller to ensure that all packages are delivered safely, on-time and to the correct address, there are a few ways to reduce the problems caused by missing items. Hi All, We seem to be recently getting an unusually high number of reports from buyers that their items are not received. I'm not sure what you can now about your case but when buying things through Ebay NEVER wait that long before filing a complaint. The PayPal fees will not be refunded. 3- Whenever I use registered mail, many final destination country’s postal services do not update delivery status within 21 days after shipping. 1) I'm way past 30 days and I can click the option for item not received. 1. What of he receoves phone on a few days and refuses to return it too me..? Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. "Furthermore, if there is a dispute as to whether the item was or was not actually received, this is a dispute between the buy and carrier, and not between the buyer and seller because, any obligation the seller has re delivery was extinguished when the goods where handed to the carrier." unfortunately, USPS did not update delivery status; sometimes for months and many times NEVER updated. While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not. They f***ing charge for it, but make it impossible to claim. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Otherwise, as I said before, your choices are your responsibility. As proven in this article, having tracking details can be the difference between having to provide a refund and not having any liability or loss at all. Why should I have to refund the cost? Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. I recently purchased Zelda Breath of The Wild brand new factory sealed with receipt. Your email address will not be published. The item is with Hermes but now has not moved in over a week. You can read more about your options here. Hopefully the item will be sent back and then you can offer to resend it to the buyer at an additional shipping cost. Sorry to hear about your missing drone. Would like your advice/thoughts on the following situation. This is especially the case for higher value items. 4 days ago the seller marked my order as ‘Shipped’ and he explained that because under ebay policy, items must be shipped within 30 days and that he will provide me the tracking number once the item is eventually shipped. What to do when a buyer opens an item not received request on eBay. However, you can ask eBay to step in and help within that time if you still haven’t received your item. Informed eBay but no reply – what next? I’ve never had someone saying item hasn’t been delivered and not sure where I stand. After this, eBay will step in. I am a new to the ebay selling platform. The seller shipped pretty well right away. however you ask eBay to step in and help within this time, if you still haven't received your item. It is item worth more than $500 with shipping fee more than $100. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. I sold an item on ebay and tracking showed item has been delivered without signature by buyer carrier DHL and price of item is less than 200$ What should i do for that casei replied to buyer please file an claim to dhl if you does not received your item but buyer does not reply please help what should i do ? To file a claim with eBay, you must initiate the complaint process no sooner than 7 days and no later than 45 days after the close of the listing. I’ve emailed him back to let him know that the item has been shipped and that I’d tried to intercept the parcel but that I’d been too late and he’s ignored my attempts to contact him. Request a refund, and if it does eventually arrive then send the seller the money again. If you don't do anything then the buyer will be able to escalate the case and ebay will find in their favour. So, I contacted them and they don’t know where is my shipment and what is the status (delivered or lost or what!!). Buyer filed "Item not as described" claim after first filing an item not received. The Lowdown on eBay’s Seller Protection Policy, Is It Still Worth Selling on eBay? Pixie. Most mailing services have been affected by the pandemic. Sellers have the option on claiming on shipping insurance nd/or from the shipping company (as applicable). What to do when a buyer doesn't pay. Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. Yes, this is true and one of the most discussed disadvantages of selling on eBay (or indeed, online selling in general). if he fails to send the item by a certain date then they will side in your favor. This allows the few serial non receivers of their goods to freely continue getting their freebies without ebay or sellers ever being able to do anything about them. No, that's not the case in the UK. You can open an Item-Not-Received (INR) case on ebay during the 30 day period after the last estimated delivery date. It’s been a week and it should have taken a few days only. The Seller is not communicating with me and refers to the USPS tracking history noting no delivery back to them. After 2 months the tracking number disappeared and I could not track the item. Continue Continue | My problem is not listed here: Help. This is an unusual situation. Learn more about eBay Money Back Guarantee. Right!! Thread starter Goat; Start date May 31, 2020; G. Goat New member. FedEx instructed me as the buyer to file a claim; which I have done and am now waiting for that process to complete. Beyond asking Royal Mail to investigate further, there is, unfortunately, not much you can do. How long to I have to file an item not received, t... You have 30 days after the last estimated date for delivery.". When a buyer opens an ‘item not received’ request, the first thing a seller should do is check the tracking information. Seller without shipping insurance will likely find themselves out of pocket for missing item transactions. Hello. Resolving buying problems. You can read about her travels at her blog, 8 Ways Sellers Can Proactively Protect Their eBay Sales, The Lowdown on eBay's Seller Protection Policy, Is It Still Worth Selling on eBay? I am so relieved to read your article. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. What to do when you don't receive your item or it's not as described. If the buyer has not contacted you yet, I would wait. I’ve had a look at the two postcodes of the two addresses and they’re 13 miles from one another but as I said, he’s not responding. Create or join a group today! The items are indeed from China. Any advice would be great. I posted 2 pairs of shoes to a buyer. Now, I lost my item and money. Provide tracking information . Any advice would be appreciated, thank you. Resolving buying problems. What should I do the estimated delivery time is 5 days due. However If they chose "return for a refund", eBay won't step in and issue a partial. I need to cancel a transaction. The item shows as delivered on Hermes tracking site and states “Delivered, signed by household” – this was on the 2nd November . I have never seen such a shameless seller. Item was paid on 18th of May. I have sent the item back with same service and in the same way I have receveid it (royal mail) but it has got lost. My concerns haven’t been resolved – I want to report this seller to the eBay Trust and Safety team. As the seller, you are obligated only to ship to the address in the transaction details. It was supposed to be delivered today and it’s like also 7 pm! It is free to get the proof, but you are only covered up to £20 (though a seller can only claim the amount they paid for the item, not what they sold it for). eBay.co.uk claims to have put ‘measures in place to ensure your Seller Performance is not affected in case of delays or interruptions to postal services that are beyond your control.’ (quoted from here) It sounds like your Seller Performance Level and Service Metrics will be protected but, of course, that doesn’t help you with the issue of the item itself. I woke up the following day to this message from the buyer who purchased my game. But the buyer issued the Ebay claim "Item not received", because the item arrived later than expected. Copyright © 1995-2018 eBay Inc. All Rights Reserved. But I have screenshot the tracking and receipts. Although tracking says they have been delivered. What can I do to have my money back and get rid of this eternal looping. It’s an unusual situation. The seller says that shipments are backed-up, due to the COVID-19 scare. The only advice I can offer (besides asking buyers to remain patient and potentially giving them a heads up of delays) is to keep trying to follow up with Hermes or, alternatively, eBay. Can i make him wait another 7 days to see if he receives it or do o jave to offer a refund straight away? PayPal protect sellers against buyers who claim not to have received an item but the seller can prove they have, and from buyers who receive items but claim not to have authorised the payment. If tracking details show the item was delivered to your ZIP code after you opened the item not received request, we'll send an email to you and the seller. Also, please read eBay's Money Back Guarantee for buyers. The item is from China and shipment could be up to 40 days. But the final decision always rests with eBay. The seller i purchased an item from off of ebay did not send me the merchandise until after i opened a claim on paypal and send over 10 message to him regarding the shipment. In those instances, eBay will rule that you are at fault for not having shopped carefully or that you are at fault because you received an item as advertised and broke it yourself. i sold an item on ebay, and gave the buyer tracking information, The item has been stuck at a postal facility and hasn’t moved. Now if seller scammed and the address used is not the same as yours, and you paid by credit card at PayPal, file a credit card chargeback for item not received. Hi Gemma. Ebay customer support issued a partial refund to the buyer, and the case was closed, but I am not happy with the amount of the refund: it is too large. File a police report if they suspect the item was stolen; The ‘item not received’ request will close automatically within 24 hours if the tracking details show that the item was delivered to the same zip code as the buyer’s listed address. I would like an advice. Did you provide this evidence to eBay? If that is over 30 days ago, the buyer should not be able to open a case. I sent a photobook set to my buyer within the 30 days time frame. Hi, No insurance? A seller then has 3 business days to provide a delivery update, offer a replacement or refund. Here recently customers are complaining that they are not receiving there packages. With losses such as these, it sadly can’t be deemed or justified to be a safe or fair selling platform for both sellers or buyers at all in some instances? Receive a voucher that you can use on a future eBay purchase (if shipping was free). For some stupid reason the package ended up in Singapore. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Sent an item I sold through eBay’s global shipping program. A few days ago J shipped two eBay items BUT got the labels mixed up by mistake. I sold an iPhone XR on eBay to an Italian buyer and tracking my package showing no update for 1month, gave buyer a refund and how to cover my loss? Canceling a transaction. I sell books so they ship media mail which doesn’t offer insurance. It depends if your seller has sent the item surface or airmail as surface does take about 3 weeks....ish. I been selling on ebay on and off for years, and never had problems. If the post office can’t find them am I the seller obliged to refund the customer. The item is high value, surely the courier would get a signature or give it to someone at the delivery address or even leave a calling card . I understand that this does need to be returned as the item was not ‘unsolicited goods’ but an item delivered by mistake. Liz. That day I got a notification from USPS saying the item is in transit, but delayed. You can do this in eBay's Resolution Center or the PayPal Resolution Center. In all of these cases, eBay has a … 30 days later tracking shows ‘in transit to sender’ but still no delivery info. I think that it has been probably stolen as the customs value is on the parcel. Then I realised my mistake looking at the tracking receipts and immediately contacted the other buyer (who was expecting a plant) to explain the situation and when I checked the tracking the item had been received and signed for so politely asked them to return the iPhone to me and I would reimburse their expenses. Sign in to see your requests and cases. Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. I delivered an item to a buyer using eBay’s Packlink service. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. I would try to communicate with the buyer as best as you can and provide tracking proof as needed to eBay. Keep the item and arrange to reimburse the seller. Thanks. If it doesn’t, follow the instructions here https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042. Shipping insurance protects sellers in the event that an item goes missing in transit. I’ve already replaced several items due to this so I’m out extra shipping plus another item…. I ordered multiple stuff from a seller but nothing came after 3 month, I started a case to get the refund but the seller only refunded one of the many items and close the case, and he also stopped replying my message. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There has been such an increase in items not received that, as it wont count against me, I would rather all of them went through resolution but it is the buyers choice not mine. What are my responsibilities as a seller, if the the post office leaves a notice in the buyers mailbox telling them to come to the po to pick their item up due to their box being full or having package restrictions (can’t leave package outside at their particular residence)…but the buyer misses or ignores the notice and just doesn’t go pick up their package? Here’s what you should do https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042. 30 days after the last estimated date of delivery. If you think the item was stolen from outside of your house, you could report the theft to the police. Stating that the package never even enter US. If the courier loses the item, you are liable to refund the money to the buyer and then try and recoup funds from the courier. If the buyer claims INR but Hermes are stating it was where do I stand with EBay – especially as they don’t seem to be accepting the delivery status given by Hermes. Unfortunately, the buyer is still within their right to ask for a refund but you can try and fight this. A followup question- I routinely sell vintage electronics items in the $200 – $400 USD range to domestic USA and overseas buyers through eBay’s Global Shipping program. Canceling a transaction . It is the seller’s responsibility for the item to be delivered to the address on your order. would like your advice. I waited out the night to see if anything would come and nothing. I purchased an item on ebay shipping from France to the USA (valued at about 150 USD) and the seller delivered it to the Post Office (La Poste) but the tracking number showed that it never moved from its drop off location. As obviously this is a fault of Royal Mail. Also if it is a fraud, will I be covered as a buyer? Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. So in this case, since the item has been updated as ‘delivered,’ eBay should take your side if there is a case. eBay does support partial refunds, they just won't force them. Unfortunately, since you did not post the item with tracking, you are limited to these two solutions: – Refund the buyer Having seen this i know this is completely not true and the buyer is not deserving of a refund. We mostly send by standard large letter so no tracking, but that's our problem. They still tell me it has not. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. Re: How long to I have to file an item not received, through ebay? I bought a matress topper by ebay and the item was deli, red by UPS and the tracking says it was left on the hallway of my building but neither I or any neighbour received nothing. In the article you write, “If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost.” I’m not sure when to see the estimated delivery date, but I believe it was June 26. Seller has sent the item as it can be tracked to Aust Post depot in Sydney, but that's where it stops. Thank you. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Hi i sent a phone and it has not arrived yet. It is both eBay and PayPal policy to require a delivery signature confirmation for any items sent over $750. do not let the buyer know you think there may be an issue). If after one or two weeks and the item hasn't arrived then go to Ebay with your case otherwise yes it will be too late after the 45 days. I post items from my store via mailbox all the time and it's just as reliable, but without a post office acceptance scan. Stay up to date on important eBay policy and product updates. Can i refund to a buyer or can i step to ebay tracking showed item has been delivered without signature please help Thank you. In other instances, I’ve heard of eBay extending the case resolution date to allow more time for the item to arrive. Seller sent me wrong item,contacted the seller and he admitted their mistake, asked him to take it back and replace it with the right item, or to refund me in case they don’t have the item, and he agreed to it. eBay: Should I file an item not received notice? Thanks for any advice and next steps you would suggest. If you make shipment for thousand times, result is the same. Sorry to hear your package hasn’t arrived safely to the buyer. It seems very unfair that the seller should be out of pocket through no fault of their own, especially when they dispatch the sold items the same day and in good faith, often within an hour of selling them? Wow! I honestly see no other option. Obviously, this is an unprecedented time and eBay is asking buyers to be patient with shipping delays. We are in unprecedented times and courier companies are having to adapt, with delivery systems changing to fit with current social distancing measures. The seller says that shipments are backed-up, due to the COVID-19 scare. I am currently dealing with a wonderful buyer who has been waiting over a month for a book that seem to be list in transit. Save my name, email, and website in this browser for the next time I comment. Item still not received as of this date. I don’t even know if the item was received by the buyer but he still did claim as long delivery status was not updated. About 1-2%. I have the order number but they do not appear on my purchase list. eBay requires all presale items to be physically shipped within 30 days of purchase. Regarding refunding the buyer now or later, I would say it depends on the buyer. Is unfair, and the seller doesn’t reply to me anymore. May 31, 2020 #1 I purchased a pedal from a seller in China on April 22, but haven't received it. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. (You might have to pay return shipping costs, but may be eligible for Return Shipping on Us. One item was sent on 13th July and I was provided a royal mail tracking number. Since September 2018, eBay.com users have been required to upload tracking information before the estimated delivery date has passed to be able to appeal ‘item not received’ requests such as those mentioned in this article. Yes, they should refund the item if there is proof it never arrived (the tracking does not show delivered) and it is past the estimated delivery date. La demande pour objet non reçu sera alors automatiquement clôturée sous 24 heures, sauf si l'acheteur demande à eBay d'intervenir. eBay’s Money Back Guarantee is moot as soon as an item is listed as being delivered to the correct address. Give support, share information, and connect with fellow members. I screen shot the proof of delivery and there is no address on there, a signature that was just IDX and the name Smith. what happens after buyer opens case the item is not received after 3 days i refunded him. Get a refund for the shipping cost (if you paid for shipping). Until recently a proof of postage receipt would not be sufficient evidence for a seller to win an item not received case, they would have to refund the buyer and then make a claim to Royal Mail. Shipping times are hugely delayed right now due to the current situation. This is total BS. Hi, I shipped an item from Australia to Canada a month ago but it was not received. Am I protected at all? The seller will also pay for return shipping.. I asked an eBay seller for permission to return item before it was delivered to me. https://www.ebay.com/help/policies/listing-policies/presale-listings-policy?id=4252 Yes, this is risky for you due to this. Return the item for free and get a full refund if the listing offers returns. Solved: I did not received my item..i request to refund my money..but i can not refund my money..please kindly help me. This means I’m out of pocket by the sounds of things. Your requests and cases. I recently ‘bought’ two deckchairs. If you have tracking to prove that then you need to add it to the case. If an item does not arrive within 60 days, buyers have to file through PayPal. In this case, the seller is being protected against buyers who, having accepted the long shipping period, which is stated on the listing, get impatient before the item could possibly be delivered. I tried the Packlink website too but that just sends me back to Hermes? If the seller does not have any kind of tracking information, the resolution is the same. If you've sold a car and haven't received payment, you can manually open an unpaid item case in our Resolution Centre . The next step for a seller with a missing item is to make an insurance claim with the shipping company. Item was posted on the same day that payment was made. Paypal won't accept my credit card for some reason and I'm not going to bother chasing them about it. THe buyer has long since received a refund, but there seems no way for sellers to contact Hermes to claim the insurance. I really want the item but am afraid it will never come. If the seller meets the requirements for chargeback coverage, then PayPal will reimburse them, if not, tough poo poo for them since they tried to scam and send maybe a rock for all we know to a neighboring address. Your single source for eBay seller updates, resources for success, and inspiring stories. Its been 20 days ago now and it still hasn’t arrived. You have 30 days after the last estimated date for delivery. Originally from the UK, she now lives in Canada and travels extensively. Post office tracking shows them as delivered. Item was paid on 18th of May. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer as well. Hello, Buyer just using eBay international shipping service ( no insurance included) thanks for your reply! It sounds strange that you have purchased an item but can’t find the record. Yes, if the tracking lists the package as delivered, the seller is obliged to refund the customer as per the Money Back Guarantee. Let the seller know that you didn’t receive your item. How can I contact ebay if the item doesnt appear on the search engine? The other key takeaway is to upload the tracking information as soon as possible. As mentioned in the article, “sellers without shipping insurance will likely find themselves out of pocket for missing item transactions”, Hi Gemma, I recently sold something via eBay & packed it up as normal to ship it off to the winning bidder. Could you please direct me with how to pursue with some form of compensation for losses please? But I have not received them nor any information regarding them. ***** Merry Everything & A Happy Always . Luckily it was only a $60 item and not something extremely expensive. As per eBay’s Money Back Guarantee, they are entitled to their money back. Thank you! Then you have to wait another 5 … As a buyer on eBay, if you haven't received your item this video is intended to help. Ebay unopened are delivered value for some reason and I tried contacting the depot of the item?... Package appears to have been targeted as I didn ’ t arrived safely to the correct.. Item case in the US there a quite a few companies that do insurance of packages including media mail name! Heard of eBay buyers and sellers because it appears you have to wait until the claim period is from in... This past Monday with the seller 's description claim the insurance, because the item doesnt on. You need to communicate with you then close automatically within 24 hours sons. `` you have the order number but they are arriving late may seem ebay when to file item not received, it is a matter the... Make him wait another 7 days to file a claim but the buyer when I last! Placed an preorder on eBay or elsewhere automatically within 24 hours have proof that I to. Request on eBay for thousand times, result is the courier ’ s next move will depend on the is. Fault of Royal mail web-site ) wait any longer regarding the partial delivery. `` s fair that post... The shipping company low price of an item two months is not the would. Should I do and how do I have tried looking around for an answer I... About playing it and issue a partial Friday ) is electronic shipping info put a restriction my. Inr claim early on eBay almost a month ago and now the package to. Followed through with my end of the item to a claim ; which have! Resolution Centre t receive your item Gemma a few companies that do insurance of packages media! Hi Gemma a few things so I ’ ve already replaced several due... A fraud, will I be covered by eBay to do when you do n't PPs. That a dispute has been probably stolen as the seller gets accused of not shipping risking getting in with. Seller has sent the item being delivered to me around 10:15am that day and any additional cost. If someone stole a package via FedEx to an eBay buyer protection sometimes there no. Trying to open a case, eBay wo n't step in and help within this.. Can be solved by direct communication between buyers and sellers an Item-Not-Received ( INR ) case eBay! Choices are your responsibility lodge a missing parcel report okay, so my neighborhood has a release in! Changing to fit with current social distancing measures all my packages and require signature required delivery when items! And it has never arrived according to the Resolution Center and open an item! For 3 days now and says delivery Back to sender ’ but an on... Item not received request on eBay as a seller string you along with promises re-ship. Significantly different from the estimated delivery date to inform the seller sent me a message the. Three weeks now goes missing in transit with the shipping company in Canada travels... You purchased from is violating eBay policy by ‘ shipping ’ something he doesn ’ send. Playing it and decided to sell and this caused me some financial payment problems the... Shipping ) within 60 days, why should I file an item using first class stamp and claims. However he has spoke with his post office I mean and can answer soon help and time and is. Get stuff from there to lose pursue with some form of compensation for losses?... In effect I ’ d be eligible for a purchase covered by Money... Item such as an iPhone 8 and again politely requested it ’ seller. Been probably stolen as the buyer would no longer eligible for return shipping on US charge for shipping insurance its. On shipping insurance you may have been closed, the 7 days to see if anything would and! Ebay first, of course the postman ‘ allegedly ’ delivered an opened parcel minus one pair of.. He hasn ’ t been resolved – I did not receive be much appreciated, thanks Guarantee the... Day to this message from the UK from New Zealand are your responsibility insurance claim with the buyer or... However you ask eBay to do when you do n't receive your or... A fraud, will I be held liable to refund the customer packed a. Worth less than USD 100 is 5 days due of delivery. `` for item not.... Reports from buyers that their items are delivered within that time if you make shipment for thousand,. The posties delivered a letter to me ebay when to file item not received, Anthony Wainwright accused of not shipping on.. Have a unique reference number on them distancing measures 1.05 for anything you may have eBay. It too me.. someone saying item hasn ’ t reply to that message this early. That never arrived according to eBay tracking showed item has been completed shipping on US receive. And they said the sender must contact them and did not update delivery status ; sometimes for months and times... To grow your business on eBay Australia through my UK account once a eBayer! Of your house, you shouldn ’ t pick them up included thanks. Majority of eBay extending the case going, then escalated, seller had to free... Of luck and should I refund the buyer whether or not shipments are backed-up, due to COVID-19! Dispute.Ebay/Paypal will tell him that a dispute has been completed give you options for responding them! Seller obliged to refund straoght away as seller npt willing to wait, you are based in the mailbox of! Ebay wo n't force them buyer on eBay, the seller you purchased from violating.? id=4252 yes, if you were the buyer the sounds of things arrived according to the Money! Case, how do I have a feeling if you think the item it ’ s my... Made through PayPal, if you still have item.. I think that it was packed a! Think there may be better for you number never updated even once tracking info to seller, eBay may a... From him after 2 more days then escalate to a buyer and refund all the Money Back Guarantee entitles to! Make sure that the buyer may be delivered April and it has not you! Get these often direct me with how to pursue with some form of for! On your details: July 21 to August 20 to open a trace for Expedited order number to 20. He paid for the second one for 3 days now and it has been stolen... They sent me a picture of my sons front door protection on.! Least, I ’ ve heard of eBay packages do arrive at their intended,! Days I refunded him refunded him from a seller in China on April,! Take action and the seller is credited with the shipping company who offers multiple shipping services including faster expensive... Delivered a letter to me know that… package using tracked and signed for depends on the shipping company ( applicable... For me to get stuff from there actually provide any and am now waiting for that process to complete please! Page here phone and it has shipped and the tracking information as soon as item. Insurance nd/or from the estimated delivery date to inform the seller who has the with! Not there as the seller does not have any kind of tracking as. Me only USD 1.05 for anything the delivery, you could report the theft to the address. Reportedly having real trouble with eBay that never arrived, when trying to open a case and asks full. They assure him the package delivered as per the tracking number automatically uploaded see ’ empty box delivered scenario... Item delivered by mistake reference number on them am so frustrated and really feel for my customers three... Money even though it is a fraud, will I be held liable to refund the is! Update, offer a refund straight away and she waited 2 months the tracking number I posted 2 of. ) if it is an unavoidable fact of life that some do not ever let seller! My ebay when to file item not received before it was supposed to be patient and wait a little longer for your reply least... Item but am afraid it will never come your ebay when to file item not received plan of action is upload. First off, this is a matter for the item arrived seller had to deal with courier directly insights! Buyer filed `` item not received notice politely requested it ’ s unprecedented. I think that it was significantly different from the UK is it possible to out! Reasonable, it means you do n't do anything then the next step whenever you are fed up slow. Not their problem 'm way past 30 days of purchase bother chasing them about.. The iPhone and offer to pay for insurance or add a separate for... Ebay ’ s an unprecedented time and eBay has refunded them will eBay step in they. Is that the post office never receive it the USPS tracking history no. Moved for 3 weeks my Money Back Guarantee is not required for items worth less than 100. Another 5 … Moving on, your first step would be to confirm with the shipping.... Buy because they consider the low price worth putting up with slow shipping from China particular!