I sent an email, and still haven’t received a response. Product is great. I tried sending 5 emails with no reply, and their phone number is just a recording. To distinguish between the two, look for our icon. Classic bait and switch. It is December 23rd. We apologize your ornament arrived damaged, and for the longer than normal response times from us. I will not be doing business with this company again. We appreciate your reaching out and providing your feedback. Your experience can help others make better choices. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! Secondly, i also gave 5 stars for Jeff Chun who put his efforts to solve the issues. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! Browse our selection of the top rated Christmas gifts. Ok this place is the WORST. Hello, Catherine. Your experience can help others make better choices. I can't believe I have to give a star rating to something I believe is a huge scam. They will reach out directly if necessary. Up to 30% off Sitewide. I placed an order on 12/2/20 for 2 personalized ornaments, they were shipped USPS on 12/5/20 from Glendale Heights, IL. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. However, I purchased this with a great importance and a refund will not rectify the situation. It says it was processed December 2 and shipped on December 8. Beautiful . Before I purchased the item, I was guaranteed delivery by 12/21. Do not buy anything from this site it’s a total rip off and no customer service at all. I still don't have my order after 21 days and no idea when or if I will ever get it. After putting my review on this site, I got a response from Personalized Mall. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. See BBB rating, reviews, complaints, request a quote & more. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. They have made several inaccurate statements...I have no patience and zero expectations from them. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. It has been sitting one state over for over 2 weeks??? I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. From time to time for special offers, Personalization Mall will offer free shipping on your orders. She didn't even look at the correct order number. Their shipment is bad to Canadian orders. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. They will reach out directly if necessary. Does not ship to AK/HI/Canada/Puerto Rico. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. Ordered christmas gifts 2 weeks ago dont have them either. Can you please provide your order number so that we can assist you further? I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. ! i want to praise the people who worked on the products. Calling doesn't help because they never answer. They will reach out directly if necessary. I guess that will be ruined now. Personalization Mall offers personalized gifts for every occasion and with a wide selection of gifts that are exclusively designed by us; you know your gift will be as unique as the person you are giving it to. On December 22, i got and FeDex Tracking number. Does not ship to AK/HI/Canada/Puerto Rico. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. I should not be initiating inquiry. Ordered some Christmas and bereavement gifts on November 28, 2020. If this changes in the future we'll keep you updated. Your experience can help others make better choices. Hello, Paula. BBB accredited since 5/1/2008. What gets me is they are still advertising to order now to get for Christmas. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! The package has arrived. Hey, Morgan. I have emailed 4 times requesting a refund without a response. Tomorrow contacting VISA to file a dispute for refund. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. Hello, Annette. They should have reached out to me so we could have intervened sooner. Very disappointed. Thank you all!! Personalization Mall ranks 365 of 3099 in E-commerce category. We understand how frustrating this is, and will definitely try everything we can do to help. 36 reviews for PersonalizationMall, rated 1.00 stars. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. I made my Christmas gift purchase 3 weeks ago. I went on this website again on December 22 to ask someone to check the status. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. So, my item has not moved since 12/4/20?? I will able to give my family this WONDERFUL GIFT tomorrow!! Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. The order was placed on 11/27/20. Online Shopping in Burr Ridge, IL. Whether you’re shopping for your family or friends, these gifts are sure to please. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. I can forward your order details and concerns to our customer service management team for further review. Hello, Jennifer. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. No response from customer service! I emailed the shipping company they said it’s with USPS. I keep checking the shipping information, but USPS doesn't show even having received my order. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. Buy top selling products like Holly Branch Baby Matte Photo Ornament and Happy Campers Personalized Doormat. Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). Personalization Mall ranks 366 of 3096 in E-commerce category. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. How do I check my tracking to see where my package is!! Today is December 22nd and my order still not here. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) They charged almost 12 dollars for shipping. I'm never ordering from Personalization Mall again! Hey, Carol. On 12/15, I got a message saying that it was shipped. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? We again apologize for any frustration regarding your order. I wish I could post a good review but this company does not seem to care. Share your voice on ResellerRatings.com I am in New York! I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). Hey, Courtney. I have 16 emails from them about the two items I ordered. We are thrilled to hear you are enjoying your personalized gift. DO NOT SHOP HERE. All content is posted anonymously by employees working at PersonalizationMall.com. Your experience can help others make better choices. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. At this point they can keep the order just process my full refund. They are doing VERY GOOD JOB and deserve 5 stars. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. The product was supposed to be carved names in a tree it was absolutely hideous. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. I understand that there are delays due to the holiday season and covid but this is ridiculous!! Thanks, Joel. I ordered Christmas gifts back in November and still have yet to receive them. They billed my credit card on the day I ordered it, November 27th!!! Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. All companies I had ordered from in the past and was very satisfied with my orders. Is there a Personalization Mall coupon code for new customers? Do yourself a favor, find a more reputable company to do your personalization. I waited on the phone for over an hour only to be disconnected. I will never order anything from this place again. Read real customer ratings and reviews or write your own. And I will be reporting them to the Better Business Bureau. They will reach out directly if necessary. Their selection and prices are great. Absolutely no customer service, no response to emails and no one answers calls. | Read 301-320 Reviews out of 407 After putting my review on this site, I got a response from Personalized Mall. It arrived in New Jersey December 8th. I am seeing some recent movement on your tracking info as recently as today 12/22. Hey, Breanna. ... All reviews are from people who have redeemed deals with this merchant. This is a sham, the company is charging extra shipping fees and shipping regular delivery...never again. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. I want to make people aware of the bad reviews this company holds based on these exact matters. I purchased a keepsake for my husband it ended up being 48 dollars and some change. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. They put you on hold until you give up and hang up. BUT they choose to ship with the least expensive most unreliable shipper. Hello, Dara. gift. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. I was able to check status on my order. © 2021 Trustpilot, Inc. All rights reserved. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. I was very amazed when i saw the products. Only the latest review will count in the company's TrustScore. I placed my order on Nov 28th & still have not rec'd it. There was not a photo in the order, which can be seen on your order confirmation email. As of 12/27, still no package and no delivery date. Where is my order????? Never again will I consider making a purchase from this company. Products were OK but the shipping is the worst I've seen anywhere. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. Those heart keepsakes are indeed beautiful! This place is a rip-off. PersonalizationMall.com offers economy shipping service to Canada. Shipping not included. Sort reviews by: ... By Rachael S. (Canada) - February 5, 2020 (See all reviews by this customer) This item seeing it in person is much more nicer then I expected. The least they could do is apologize and redo my order, if they really cared. I too will be calling the BBB. I haven't gotten and emails stating they have been shipped or anything. Thanks for your continued patience, Jennifer. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. The WORST customer service EVER!! Thanks for your patience, Chuck. It all arrived yesterday and the quality was just amazing. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. The Better Business Bureau will be getting a phone call from me. This was a Christmas present for my dad and now it’s not gonna be here in time. You may continue to request a refund via email or phone with our customer service team if you so choose. I am so EXCITED and HAPPY. What a rip-off. Shop for personalization mall at Bed Bath and Beyond Canada. Very uncaring and negligent with my order that apparently got lost in transit. Horrible company buyer beware. (Expires:04/30/2021) Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. Hello, Joanne. 99 Join the 407 people who’ve already reviewed Personalization Mall. I was promised my items for December 1st. HOW CAN YOU ACTUALLY BE REACHED???? The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. Happy holidays, Alicia. I was able to check status on my order. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. Thanks for reaching out and providing your feedback. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. We are very sorry to hear about these issues with your order and can definitely understand your frustration. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Personalization Mall Free Shipping Canada January 2021. I tried contacting the company and have never received a response. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. I only received part of my order. | Read 321-340 Reviews out of 470 Their response was "It probably got lost in transit. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! Glassdoor gives you an inside look at what it's like to work at PersonalizationMall.com, including salaries, reviews, office photos, and more. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. I will call my credit card to dispute their charges. | Read 381-400 Reviews out of 470 All reviews contain valuable insight for our shoppers! Will never order from them again. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. I called customer support and emailed them but couldn't reach anyone. Thanks for your continued patience, JT. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. Join the 470 people who’ve already reviewed Personalization Mall. NEW. I DON'T TRUST YOU. If I could give 0 stars I would. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 68 reviews.. Personalization Mall ranks 24 of 198 in Events category. Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. This collection is filled with personalized tree ornaments and welcoming doormats that will remind the whole family that Christmas is near. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. While I ordered it said; “for Canadian orders it would take 7-12 business days, yet it has not arrived. Thanks. Reply from Personalization Mall As an online retailer, every change, addition, edit, and viewing of an order creates a digital path that cannot be erased or canceled. This is not the first time I’ve ordered from Personalization Mall and everything has been great. Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. I payed more for shipping then my order. We had seen other, non-personalized cutting boards with handles cut into the underside, at the ends. Hey, JT. Just that response let me further no they could care less about the meaning behind this purchase. Join the 470 people who’ve already reviewed Personalization Mall. Hey, Alicia. *** just some suggestions for this company. This is absolutely ridiculous! I have been on hold for 30 minutes, still no answer. I had to take the initiative and reach out to them to request some assistance on locating my package. This service is a joke! I agree with the other reviewers that have written something. I was able to check status on my order. I'm so excited to gift these items. It looks like we were able to connect today and resolve your issue to your satisfaction. Can you please provide your order number so that we can assist you further? … No gifts to give nephew on bday. No balance or credit carries over. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. Join the 489 people who’ve already reviewed Personalization Mall. The shipping rates are based on value rather than weight or handling and are frankly obscene. Never will place an order thru this company again. Ordered gifts for a 21st bday on 11/30. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Terrible place. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. This place is the worst ever. We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. Never ordering again. YOUR PRODUCTION TEAMS are doing great!! Did not arrive by Christmas! I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. At time of sale 7-10 days delivery.